Frequently Asked Questions
What vaccinations do you require?
Before we render any services we require your veterinarian to email your pet’s vaccination records to firstname.lastname@example.org. These records will need to include: Rabies, Parvo/Distemper, and Bordetella.
In order to maintain a safe, comfortable environment, we require all pets to be current on their vaccinations and to wait at least 48 hours after any vaccinations before checking in. The waiting period helps to ensure your pet isn’t sore at the injection site, which can cause irritability or lethargy. This waiting period also is to prevent stressing a pet who may be experiencing an unexpected allergic reaction from a vaccine/vaccination. Puppies and kittens starting at 8 weeks must have completed all their puppy and kitten shoots before grooming services. Please note: all pets must be in good health prior to receiving any grooming services.
Do I need to book an appointment in advance?
Yes. Appointments are highly recommended. We tend to book out 3 to 6 weeks. CLICK HERE TO REQUEST AN APPOINTMENT ONLINE.
Booking an appointment for a grooming service ahead of time ensures that you and your pet are not kept waiting any longer than necessary. We will request a credit card to confirm and hold the appointment.
We always send confirmations by text every appointment made. 48 hours before your appointment, a reminder will be given for you to confirm.We will request a credit card to confirm and hold the appointment. If you are going to miss your appointment for any reason, please contact us ASAP more than 48 hours out to not incur fees. We will hold grooming appointments for 15 minutes past the scheduled drop off time. Appointments later than 15 minutes may be released based on demand and you will be charged a no show fee. No shows fees are $100 per pet and appointments cancelled/rescheduled 48 hours or less or without notice will incur a $50.00 fee payable before your next appointment. During your confirmations, you will be asked to leave a credit card on file in the case of these actions. The card will not be used for regular paid appointments.
How do I get the cost of my pet’s grooming appointment?
Prices for base packages are based on breed, size, condition of coat and length of service, and demeanor. In order to get a price estimate before your appointment, we recommend booking for a consultation or calling our salon. We then can better identify what your pet will need in future grooms.
How long will the grooming service take?
The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking 3-4 hours. Minor services, such as nail trims, take approximately 15 minutes and no appointment is necessary (subject to salon availability). Wait time may apply. Priority grooms are available with pre-scheduling.
Do you kennel dry dogs?
We select the appropriate drying method for each pet based on a variety of factors including: hair type, breed, age and behavior.
Will my pets be kenneled before/after the groom?
We kennel pets as necessary. We aim to let our fur clients enjoy their spa day playing with other fur clients of their size and lounging around. We take care to separate aggressive and any pets not spayed or nurtured. Occasionally to separate the fur clients, we will kennel. But their time in the kennel is Very limited.
Can I stay and watch my pet being groomed?
We ask the owners of our fur clients to wait until we call them to pick them up. We would like to have a safe atmosphere. Parents in fur client’s eye sight may make it unsafe and impossible to groom.
We have an open area where you can view animals being groomed as you check in or out or walk-ins. However, we do not encourage our hooman clients to watch. This confuses and makes the fur client to excited or full of anxiety and accidents may happen.
Will my pet be sedated?
We never sedate pets.
However, we have many clients that have been kicked out of other groomers because of the pet’s aggressiveness. We believe every pet has a right to be groomed. In some occasions, clients and their veterinarians come up with a solution to do light sedation given by the parent with veterinarian approval. All sedated-grooms at this point must be timed and pre-scheduled appointments.
We do what we can with these types of grooms with veterinarian advice only. Clients will need to understand that grooms may not be entirely complete depending on the difficulty of the dog. We will strive to complete the groom with ease and safety to all involved. We care for all pets.
How much training do grooming salon associates receive?
Salon staff have several hundreds of hours servicing animals and certifications. We also continue our education constantly. Improving, updating, and learning more to satisfy our clients and using the newest technology and techniques out there.
How can I be sure the best services are provided?
At check in you will have a consultation with your pet’s stylist to determine your pet’s needs.
Can groomers provide flea and tick treatment for my dog?
We do not at this time carry flea and tick treatments.
We do, however, use a natural citronella flea and tick shampoo as an a-la-carte. $10-20 depending on size of dog.
What should I do to prepare for my pet’s groom?
- Visit the salon: Stop by the Grooming Salon with a scheduled consultation appointment before the grooming appointment and introduce your pet to the groomer. This will also help them get used to the activity, smells and sounds of the salon. You can help prepare them for grooming by touching their paws during play, getting them accustomed to the groomers who will handle their paws and using common household items to acclimate them to the humming noise of hair clippers and nail grinders.
- Health & welfare: Grooming or bathing your pet once about every four-to-six weeks, either at home or with a professional groomer, will keep your pet happy and healthy and allow them to be regularly checked for any abnormalities, such as ticks, fleas and dry patches or problems with nails, teeth, ears and eyes.
- Understand your pet’s triggers: The salon can be a loud, noisy place and may cause stress in some pets. For example, some pets get nervous or anxious when around other pets, or when they are exposed to loud noises, such as barking. Be sure to flag any stress triggers, as well as calming techniques, with your groomer.
Pets who have recently been vaccinated, have active infections or have underlying health issues are at higher risk of injury from stress. Older pets, those with special challenges, pets who have recently experienced stressful life changes or injuries are at higher risk of experiencing stress or aggravating a condition during grooming. Keep in mind, stress in pets can be cumulative, meaning a series of stressful situations can affect a pet’s health and well-being. Be sure to flag any special conditions with your groomer and note all pertinent information on the provided salon card.
Do I need to sign off on a grooming release form?
Yes. Here is the link to our form: Click Here